New computer and Windows 11 setup on Cape Cod.

Before the visit, tell us whether this is a new computer replacing an old one, an additional office desk, or an existing computer moving to Windows 11. List the everyday tasks that matter: opening your documents, reaching email, printing and using particular programs. A computer can start successfully and still be missing something essential to your day.

Keep the old computer available, together with its charger and any backup you already use. List important folders rather than assuming everything is in Documents. If a program needs a license or an account, have the details ready for you to use privately. Do not put passwords into the booking notes. Tell us about any device or program you must keep before changing the computer.

• Confirm the computer and the agreed setup: a new device or a supported Windows 11 move.
• Review the files, printer and programs you identified before work begins. Identify compatibility or access questions before treating the move as straightforward.
• Work through the agreed computer setup, carrying over the identified files, printer connections and supported programs where the equipment and licenses allow.
• Have you sign in to the accounts needed for your computer. You keep control of passwords and verification prompts.
• Try the agreed everyday tasks with you: open a chosen file, check the required program and send a sample print if a printer is part of the job.
• Review anything that remains separate, such as an unsupported program, missing license or wider office-account change.

This is a checklist for the agreed computer, not a promise that every old application and accessory will work on new hardware.

Files, printers and programs are part of the existing computer-setup offer, but they need a clear list. Tell us which folders are local, which live in an online account and which belong to office storage. Point out the versions of programs you depend on. A shortcut on the desktop is a useful clue, but it does not establish where the program or its files are stored.

Some programs need a fresh sign-in, a valid license or a version that supports the new computer. An old accessory may need software the manufacturer still supports. We identify those questions rather than promising a complete copy of every setting. The computer setup does not supply a replacement computer, new program licenses or an unlimited set of office changes. Keep the old device until you have checked the files and tasks you agreed to move.

A working computer is not automatically an eligible Windows 11 computer. The processor and security capabilities matter alongside memory and storage. We check eligibility before treating an operating-system change as the answer. Increasing storage alone does not establish that the rest of the hardware meets the requirements.

If the computer does not meet the supported requirements, we explain that limit and discuss a suitable replacement path. We do not offer a workaround that bypasses the requirements as a supported Windows 11 setup. Your existing program and accessory needs should help shape a replacement decision. A computer that meets the operating-system requirements may still need separate checks for the particular program or printer you rely on.

If the computer is for a new employee, tell us who will use it and which shared folders, email account and printers they should reach. The office decides those permissions. Setting up the computer is different from creating or changing the office's account arrangements, and we agree any separate account or network work before starting.

Book a weekend when someone can open the office and sign in to the equipment involved. On-site visits are Saturday 8 am–4 pm and Sunday 10 am–3 pm, by appointment. The setup is $149 per computer. Visits from Bourne to Orleans, Eastham included, have no travel fee; the South Shore, Wellfleet, Truro and Provincetown add $35 per visit. A free 30-minute checkup can help clarify the setup list before you choose a time.