Remote IT support on weeknights, for Cape Cod & the South Shore.

Email that will not open, an account sign-in problem, a printer driver or a slow computer may be suitable for remote help. The useful starting point is a computer that is on, connected and able to show the fault. Tell us whether the problem appears in one program, one account or everything you try. If there is a message, note its exact wording.

For a printing problem, stay near the printer so you can read its display and check a sample page. For account work, have the account owner available to approve access and enter any sign-in details privately. We can work through supported settings with you, but we cannot override an account provider's recovery process or give you permission that belongs to somebody else.

A computer that will not power on, a disconnected cable, a damaged connector or a network with no usable internet may need a visit. Remote access does not let us inspect a physical port, move a router or test coverage in a room we cannot reach. Describe those limits when you book rather than assuming a screen session can fix every kind of fault.

If the symptoms point to physical work, we explain the next step and agree a separate visit if it fits the listed service. Home visits are $99/hour and office visits are $125/hour, each with a 1-hour minimum. On-site appointments are Saturday 8 am–4 pm and Sunday 10 am–3 pm. The published travel fees apply to visits, not a remote connection.

• Choose the computer that shows the problem and connect its charger if needed. Check that it can reach the internet.
• Write a short description of what you expected and what actually happened. Note when the problem began and anything changed just before it.
• Save open work and close private documents that are unrelated to the session. Choose a harmless example if the fault involves a file.
• Keep the relevant account owner present. Have access to your own verification method without sending us passwords or codes.
• For office work, confirm that you have permission for the device and the account involved. Tell us if another company manages either one.

You do not grant device access simply by booking a time. We discuss the connection and the agreed work with you before starting.

First, show us the problem and tell us the task you need to complete. We confirm whether it is suitable for remote work and agree the price. We explain any remote connection before you approve it. Keep the session on the computer you agreed to use rather than moving between devices without checking.

Next, we work on the agreed issue while you remain available. You can explain what you see, approve the relevant steps and try the result yourself. If another fault or more work appears, we discuss it before extending the job. At the end, we review what changed, what you checked and anything still outstanding. A completed connection is not proof that an unrelated problem has been solved.

We never ask for your password. When sign-in is needed, you enter it privately. Do not put passwords or verification codes in the booking form, email them, or read them out during the appointment. We arrange the session with you; an unexpected warning or unsolicited request to take control of your computer is not a reason to give access.

Stay at the computer and ask if a step is unclear. If someone claiming to provide support asks for access outside the appointment you arranged, stop and use the contact details on this site to check the request. We do not ask you to leave a device available for an unattended session as part of this booked support. Permission for one agreed task does not authorize unrelated account or device changes.

Remote support is $65 for the first 30 minutes, then $125/hour. Appointments run on weeknights within 6:00–8:30 pm Eastern, by appointment. These are scheduled sessions, not an all-hours response service. The free 30-minute checkup is a separate first step for discussing what help you need; it is not the paid remote-support session.

Describe the computer, the account or program involved, and the fault in your request. If you are unsure whether the internet connection is reliable enough, say so. We agree the scope and price before working, and discuss any further work with you. Nothing is charged when you book; invoicing follows the work.